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Order/Return Info
 
What forms of payment to you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express), personal checks, money orders, travelers checks, bank wires, Google checkout and Pay Pal.

How do I order by phone?
Simply give us a call at 1-888-577-2760.
Our customer service department handles calls Monday-Friday 9:00am-5:00pm Eastern Standard Time. Customer service is closed on Saturday and Sundays. Please note that we do have extended hours during peak seasons.

Where do I mail my check or money order to?
Checks and money orders can be sent to:

Fine Tuxedos
65 Court Street, Suite 42
White Plains, N.Y. 10601


Returns and exchanges are not accepted at this address. To process a return, please email us at info@FineTuxedos.com, or call us at 1-888-577-2760.  Please also note that the above address is not a retail showroom.

How long will it take to receive my order?
Orders received by 12pm EST are often shipped the same day, almost always by the next business day. However, we ask that you allow an additional 1-2 business days for your order to process before it is shipped.  If it is imperative that your order be shipped the same day it was placed, please give us a call at 1-888-577-2760, and we will make every effort to accommodate you. Orders received Friday 12pm EST through Sunday will usually not be shipped until Monday. Next Day Air orders that are shipped on Friday will not be delivered until Monday (next business day). Saturday, Sunday and national holidays are not considered business days for delivery purposes.  We reserve the right to choose the shipping carrier of our choice for all shipments (including Next Day & 2nd Day Air).
 

PLEASE NOTE:  Next Day Air & 2nd Day Air  are considered shipping methods, and do not necessarily guarantee a specific delivery day.  Adverse weather conditions, carrier issues, and acts of G-D can delay deliveries.  Shipping charges (including express shipping charges) will not be refunded due to adverse weather conditions, carrier issues (ie. UPS/USPS), or acts of G-d which may delay your delivery.   

Standard delivery time for orders within the U.S. can be between 1-5 business days. Delivery time varies depending on your location within the United States. Express shipping options are available on checkout.  
 

Signature is Required on all Deliveries.


How are shipping charges calculated?
We make every effort to keep our shipping charges as low as possible. Orders are typically shipped via UPS, FedEx, or USPS.  We reserve the right to choose our carrier of choice for all shipments (including express shipments).  Please click the following link for International Shipments including Canada.

 

Standard Ground: $7.95 for all orders under $75.00
$8.95 for all orders over $75.00
2nd Day Air: $19.95 for all orders under $75.00
$29.95 for all orders over $75.00
Next Day Air: $35.95 for all orders under $75.00
$49.95 for all orders over $75.00


Please note that we ship to Hawaii, Alaska, and Puerto Rico via UPS 2nd Day Air only. Shipping costs to these areas will be $45.00 on all orders. We ship to APO/FPO addresses via U.S. Priority Mail, which will incur a flat rate charge of $15.00 on all orders.

For our Canadian customers, we charge a flat rate of $39.95 for shipping.  Orders take 2-3 days to process before shipping.  We ship to Canada via US Priority Mail.  Customer is responsible for any/all duties and fees associated with shipment. Duties are not reimbursed on returms.

International Orders (other than Canada) are also charged reasonable flat shipping rates.  You can learn more about our international shipping rates here.  However, our website will automatically calculate shipping to any country during checkout.  International customers must use the PayPal checkout option.  You do not need a PayPal account, and can use your credit card. 
Customer is responsible for any/all duties and fees associated with shipment, including return. Duties are not reimbursed on returns.


What is your return policy?
We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from original packaging.  All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit.  Shipping charges are non-refundable.

All returns must be able to be resold as "brand new" again.  Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to customer.   Garments that have been dry cleaned or laundered cannot be returned for a refund.  These garments would be considered a final sale.

Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed.  These garments cannot be sold as new again.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.  

Customer is responsible for return shipping charges.

Merchandise purchased on a credit card will be refunded to the original card only.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise.  On credit card refunds, please allow one billing cycle for credit to appear. We appreciate your patience with this process.

Please note that returns WILL NOT be accepted without a Return Authorization Number.  Orders that are shipped back to us without an RA# are subject to a 15% restocking fee.
To obtain an RA#, please email us at returns@FineTuxedos.com.


Will I be charged sales tax on my order?
State sales tax will not be applied to your order unless you are a New York State resident, in which case local sales tax will be added.

Is my credit card information safe and secure during online transactions?
Yes, your credit card information is encrypted using Secure Socket Layer (SSL) Technology, the internet standard for secure commerce transactions. This technology scrambles all of your personal information, including credit card number, name and address, making it impossible to read as it travels over the internet.

Will my email address and personal information be sold or shared with third parties?
Fine Tuxedos will never sell or share your email or personal information with other companies. We protect this information and use it for communication purposes only. We respect your privacy and are committed to ensuring that it is maintained.